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Troubleshoot Fix script issue in QA and UAT

Hi All,Actually before caste field was string and recently i made this a choice field so the value entered before is not present in my choices now. So I want those values should be populated in other caste field and caste field should become others w...

1_DipikaD by Kilo Sage
  • 560 Views
  • 1 replies
  • 0 helpfuls

How to update location of WAP devices through Subnet details

Hi All, We have many WAP devices in our CMDB and the location seems to be empty as its getting discovered through IP Switch. We wanted to populate the location based on the IP address of the WAP devices and not from the Switch location. We have Disco...

Suvetha S by Tera Contributor
  • 645 Views
  • 3 replies
  • 0 helpfuls

agent down status notification -- agent client collector

Hi Team, Good day!There is a requirement to configure a notification which will trigger whenever any agent status changes to down.I had tried to create a flow that triggers whenever the Status field in [sn_agent_ci_extended_info] changes but it didn'...

_navin9898 by Tera Expert
  • 409 Views
  • 2 replies
  • 0 helpfuls

Resolved! Unable to discover Switches

I am able to discover switches in our servicenow dev envionment however i have the exact same configuration on TEST but when a shazam probe is sent out it is missing the snmp credentials on the output xml.IN DEV it includes the following line i requi...

Alignment of "Assigned to" Attribute Updates via SCCM

Dear Team,We are currently facing an issue with SCCM updating the "Most Frequent User" attribute, which is causing confusion. To ensure consistency, we propose that the SCCM discovery process updates only the "Assigned to" attribute.Could you please ...

SARANDAS KS by Tera Contributor
  • 523 Views
  • 3 replies
  • 0 helpfuls

Resolved! populate exiting data in other field and keep caste field as others

Hi All,Actually before caste field was string and recently i made this a choice field so the value entered before is not present in my choices now. So i want those values should be populated in other caste field and caste field should become others w...

Community Alums by Community Alums  
  • 1107 Views
  • 7 replies
  • 0 helpfuls

Integration AWS SNS with ServiceNow to get Incidents

Hi Experts! I have a requirement to integrate AWS SNS with ServiceNow to receive Incidents in the snow platform. Are there any OOTB connectors available for the same? Or what should be the recommended approach? Thanks,Shantanu

Shantanu1 by Tera Guru
  • 1721 Views
  • 3 replies
  • 0 helpfuls

AWS Cloud Discovery Test account failed with error

Hi Team,i am trying to run test account  on accessor account which contains mid server but getting error with the following :"Identification sections in pattern failed: section: AWS service account identification, error: Match step predicate is not m...