Forum Posts
Resolved! Meraki Service Graph Integration
Hi Not sure if someone encountered the same issue. I try to set up Meraki integration and followed the guided setup. If I try to pull the first 20 entries within the datasource, my platform tells me all was successful. But 0 devices are being process...
Resolved! Instance login Issue while working on On Demand course
Hello ServiceNow Community! I am working on a Flow Designer On-Demand course. I am unable to launch my instance (While I waited for 6 hours to configure my instance) and still launching stage also while I try to open my instance it is throwing an err...
Resolved! ITOM Event Rules Regex for expressions
Hello all, I hope you can help me overcome something which in the face of it seems an trivial issue. I am creating a new event rule from the 'create event rule' wizard and in the transform section want to extract a value using regex to populate in m...
Mapping Existing Application Services - Service Mapping
Hello, We currently have a large list of application services that exist on our cmdb_ci_service table, and we are wanting to turn these into mapped application services. I'm trying to figure out a way to add web application entry point to these via s...
Auto attached document to task
I am working on a catalog request and am trying to have a document already attached to a task when it gets to a department. This document is going to have to already be in Service-now and not something a user would upload in a earlier task. This way ...
Best Approach to exclude pattern executions in AWS Cloud Discovery
Hi Team,I have a requirement to fetch the AWS certificates from the AWS Manager. I am trying to follow this documentation:https://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mapping/reference/aws-certificate-...
Database view error
Even though I have created a database view using the alert and sys_email tables with a LEFT JOIN on sys_email (using email.instance = alert.sys_id in the WHERE clause), I am still not getting values from the sys_email table—only the fields from the a...
Mass installation method for ACC for ACC-V for windows os.
Hi all, For ACC-V, customer have to install more than 4000 agent client collectors.And also wants to install acc in specific folder. In this case, I recommend customer to use command line installation by ansible for linux OS hosts.rpm -i --relocate /...
Passing Discovery Pattern variables to a pattern step using Javascript
Is there a way to pass a Discovery Pattern variable to a Step using javascript? e.g. passing information obtained in a prior step such as the $WIN32_ComputerSystem.UserName to the javascript in the next step?
Resolved! Adding conditions in patter extension
Hi,I have added an extension in the Windows OS pattern, where I want to populate a custom field called Full OS Build, and it works well, however in small percentages sometimes the result returns null and in that case I would not want to run the trans...
How to use "Use dynamic default" functionality (
Hi All, I would like to use "Use dynamic default" value functionality. 1) We have a field called "Connection strength" in Relationship Table. It has choices as a) Always b) Cluster c) Infrequent d) Occasional 2) Now based on condition example whil...
Discovery failure: Reference and relation tables must be a CI Type
Hi, I'm getting an error in one of my patterns: "Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: <Pattern name> Identification, error: Reference and relation tables must be a CI Type, change <cm...
Pattern discovery FCGI
I'm looking to add a new pattern discovery for ITOM Top Down mapping for FCGI on a AIX Appache server. I would like to know how to add this new pattern discovery If you could give me some information it will be appreciate.FYI: I never create any patt...
How can we discover the GPU(Graphics process unit) values for Linux server
How can we discover the GPU(Graphics process unit) values for Linux server. Need below values.GPU ManufacturerGPU TypeGPU CountGPU Memory Size
