I recently started learning ITOM and have a query related to the topic above. Suppose I, as an end user, submit a cloud catalog item request for a Windows VM. Once all the stages of the RITM are completed, does ServiceNow directly create a VM in AWS ...
Hi All, We have installed the Tag Governance plugin and we are exploring the dashboard. We are not seeing any data being populated on the Most Popular tags and Least used tags. Please help. Thank you,Rashmi
Hello Team, I am trying to install the Service mapping plugin in the PDI environment, however, received the below response. Could someone guide how to resolve this? You recently requested the "Service Mapping" plugin to be activated on your personal...
When I launch the Discovery, I find this error. I attach also the log. Don't know what to do
Hi Folks, I need help in integrating SolarWinds Database Performance Analyzer and Manage monitoring tool with ServiceNow ITOM. Currently I do not have any document for these tools, can you provide me with any such documents share your own experiences...
Beginning to implement Discovery - what are some of your experiences for successful implementations? and also, even more important, what are some lessons learned from unsuccessful implementations?
At my current client we have many top down Service Maps. Sometimes when we open a map we see "yellow triangle" error. I'll attach screen shot. Today I was asked if there was a way to programatically see what maps may have errors, as opposed to openin...
I am trying to create a business rule to do something with an email after it is created (inserted) and I do not know what I am doing wrong but the BR never seems to fire off. It is like it is just ignored completely like it doesn't exist. I created a...
Hi Team, I'm getting Error in to test checks for url monitoring util.check-http-response- code - Response code 3
Hello, experts.I would like to display a list of infrastructure CIs associated with application services. I understand that there are two methods to link multiple tables for reporting: 'CMDB Query Builder' and 'Database View.'In the 'Database View,' ...
We want to track AWS Accounts in a class in the CMDB, however we can not fin the appropriate class. The fields we are attempting to track are: AWS Account#, Account Name, Cost Center and email address. We thought that the class (Cloud Service Account...
I'm sure this has been asked before but if I have an OOB discovery pattern and set one of the steps to inactive to prevent collecting unwanted data, is that considered customization? And if so, if I set it back to active and attempt to update the pa...
Hi Having issues with discovering checkpoint devices such as - Checkpoint CPAP-SG3600-SNBT. - The credential will not validate- " is not a reachable host (no response to target ports scanned by MID)" also reports when running discovery. Port and r...
Hi AllWe are receiving events from one source via MID SNMP Trap Listener method. Here we configured listener record with SNMP version and port number. The event source team is telling, ServiceNow is not receiving complete payload as we are sending.I ...
If I create a discovery pattern step "Parse Command Value", and in "Set Command Output" run the command powershell.exe get-mpcomputerstatus^|select-object amengineversion,amproductversion,antivirussignatureversion,AMRunningMode,AMServiceEnabled,Quick...
