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What is the difference between Business service ,Application Service and Technical Service in service mapping?

Sudharshan Mohi
Tera Contributor

‎10-30-2021 11:29 PM

we are new in ITOM and discovered few application services for customer and now the aks to is get the tree hierachy of Business and Technical service. Would like to know how can we move forward to achive this. Would be great if more insight is provided.

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Below are the one which need to know what is Businnes and Technical service and how to related this to application one.

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9 REPLIES 9

Rob Welsh
Tera Contributor
In response to Rahul Priyadars

‎01-18-2023 04:09 PM

How does the Business Application tie in? In the CSDM diagram it consumes  application services and possibly technical service. I would have thought that Business Service would be below that but I see its not.

Jim O_Shea
Tera Expert
In response to Rob Welsh

‎05-04-2023 11:08 AM

I second the Business Application inquiry related to services.  How does the Business Application logically fit into this hierarchy and flow?  Being in IT I've historically considered Business Applications the top of the stack.  But your explanation makes me rethink that.  

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Dominic5
Tera Contributor
In response to Jim O_Shea

‎07-17-2023 07:02 AM

Business Service (and Business Service Offering below it) are the top of the Customer's stack because for them this is about Service (and ultimately Value), not about the underpinning technology. See also Rahul's great explanation above.
They are in the green part of the CSDM.

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Christopher Smi
Tera Contributor
In response to Rob Welsh

‎11-14-2024 06:58 AM

Think of the business service as how your customer "sees" the application or technical service.  It can be a webform, digital product etc.  Your consumer doesn't see the servers/hardware that support it (technical service or application service provides that to operations).  If its tied to an application service, then its also related to a business application.

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