what is the relationship between ham ,sam,& cmdb

[AVINASH KULKAR2]

Hello Team 

I need your help to understand the how the ham , SAM data can be reflect in CMDB

means it create the two different CI for HAM & SAM or it create only one

another think if you have reference documents how the CMDB,HAM,SAM are related with each other please share with me it will be great to understand.

I tried other source but not getting exact option.

[Aman Kumar S]

Hey,

You can refer to nice explanation video in below link:

The ITAM Triforce: The powerful "Link" between SAM, HAM, and the CMDB

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[Rahul Priyadars]

On high level its like this

CMDB Data is made up of S/W and Hardware CIs 

SAM -   Licensed/Unlicensed S/W CI

HAM - Hardware CIs with defined models n all

if you have Service Now Discovery also then its like

Snow Discovery --->SAM & HAM -----> CMDB data

SAM , HAM data is majorly consumed by ITSM and SPM module (APM Specially)

Regards

Rp