What sets a catalog task active flag to false?

scottatah
Giga Expert

I'm having issues where catalog tasks are intermittently not set to active=false upon closure.   I'm assuming there is an out of the box setting that sets this flag, but I'm not sure where that is to even start troubleshooting.


Thanks,

Scott

1 ACCEPTED SOLUTION

Pradeep Sharma
ServiceNow Employee

Hi Scott,



This is the business rule on catalog task table "Close Ticket" which sets the flag to false.


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5 REPLIES 5

mark closed rule is marked to run at updated and inserted is there anything else i need to add?