What sets a catalog task active flag to false?

[scottatah]

I'm having issues where catalog tasks are intermittently not set to active=false upon closure.   I'm assuming there is an out of the box setting that sets this flag, but I'm not sure where that is to even start troubleshooting.

Thanks,

Scott

[Pradeep Sharma · Accepted solution]

Hi Scott,

This is the business rule on catalog task table "Close Ticket" which sets the flag to false.

[scottatah]

Thank you!

[scottatah]

Wait turns out I have a follow-up question.   This BR is currently set to run on Update and not Insert.   I'm wondering if some of our tasks are being opened and closed all in one swoop and thus the BR isn't running.   Is there reason not to modify this BR to run on Update and Insert?

[Pradeep Sharma]

Hi Scott,

My bad

This is the actual Business rule "mark closed" which runs on "task" table which sets the active flag to false.

Please let me know if you have any further questions.