When discovery scan runs,the location is set to empty in cmdb_ci list for few ci's.But for rest of ci's the location is set properly.Need help.Please refer the attachment

Mayur Chaudhari
Tera Contributor

When discovery scan runs,the location is set to empty in cmdb_ci list for few ci's.But for rest of ci's the location is set.Need help.Please refer the attachment

11 REPLIES 11

yes rohila,its of dev instance,but in prod its active and yet the same issue,it scans with empty location

find_real_file.png

You should verify if there are any Business Rules that is updating the location value.


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Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

yeah..i just checked there is a buisness rule also written to update the location.

find_real_file.png

Hello. Did you manage to fix this? I'm facing similar issue...

Hi Marcio, were you able to find solution for this