When discovery scan runs,the location is set to empty in cmdb_ci list for few ci's.But for rest of ci's the location is set properly.Need help.Please refer the attachment

Mayur Chaudhari
Tera Contributor

When discovery scan runs,the location is set to empty in cmdb_ci list for few ci's.But for rest of ci's the location is set.Need help.Please refer the attachment

12 REPLIES 12

Nope, unfortunately...

As per Servicenow, it does not update location from Discovery schedules for all the CI classes. It does for some. We had to apply some BR to have this updated.

Kevin_Bufford
Giga Contributor

Have you tried temporarily disabling the business rule that updates the location? It might be overwriting the value after scanning.