When i discover duplicate CIs we move them to Retired. Discovery is changing the back to installed

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GP001
Tera Contributor

‎03-13-2024 10:15 PM

Hi All,

When i discover CI i move them to Retired.  Discovery is changing the back to installed. Can anyone suggest please how to fix this? Thank you.

 

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Sohail Khilji
Kilo Patron
Kilo Patron
In response to GP001

‎03-14-2024 12:00 AM

Firstly try to remove the duplication.

check which class the CI belongs to and find their identifiers (lets say if its name, then rename the device to make it look diffrent from orginal one.)

and then change the state or status to retired for the duplicated CI.

 

Now if discovery runs it wont be able to find 2 records to update...

 


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jimmillet
Mega Guru
In response to GP001

‎03-14-2024 06:35 AM

When you merge the duplicate CI, using  De-duplication tasks, select the CI that discovery creates as the "Master CI" to keep. Transfer any values for non-discovered attributes from the CI to be Retired to the "Master CI", then at end of the de-dupe workflow select Delete to remove the unwanted CI.

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