When i discover duplicate CIs we move them to Retired. Discovery is changing the back to installed

michaelj1565538
Kilo Contributor

‎03-15-2024 06:18 AM

Hi , When i discover CI i move them to Retired. Discovery is changing the back to installed. Can anyone suggest please how to fix this? Thank you.
0 Helpfuls
  • 249 Views
1 REPLY 1

Ram Devanathan1
ServiceNow Employee
ServiceNow Employee

‎03-15-2024 06:54 PM

can you check why the duplicate CIs are coming? usually, it is some key attribute of the CI that's not matching, so the 'duplicate' records do not get reconciled. that's your real problem.

 

Discovery's job is to collect the data and provide it - if the CI is online/active/operational, the install-status would be set as 'installed' - nothing wrong there.

 

Ram

0 Helpfuls