Where should I put modules that are part of an application?
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05-15-2024 02:27 PM
I currently have application modules in the same table as services or in no table at all. Where should I create records for these?
For example:
ServiceNow is a record I have in the cmdb_ci_service table. For modules in ServiceNow (Change Management, Problem Management, etc) what table should records for them be put in? The cmdb_ci_appl table?
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05-15-2024 09:32 PM
The field refer to cmdb_ci_service.
Application Service
[cmdb_ci_service_auto] |
Services that can be monitored by the system, which in the base system, includes only application services. If Service Mapping is activated, there can also be records for dynamic CI groups. If Event Management is activated, there can be records for alert groups. |
Mapped Application Service
[cmdb_ci_service_discovered] |
Application service CIs. For each application service, there is a container CI record that models the application service. |
Read this : https://www.servicenow.com/community/common-service-data-model/application-services-how-to-use-them/...
Regards,
Pratiksha Khandelwal
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05-17-2024 03:44 AM
This blog might be helpful