Which is the source of data populating the "Name" field on CMDB via Discovery

[mdavis933]

Which would be the steps to provide to an Infrastructure team in order to get discovery reading the name of the CI with the FQDN. Example

Server name                                     CMDB Name                                     

exampleserver1.mydummyorg.com     exampleserver1           <--how it is currently

exampleserver1.mydummyorg.com     exampleserver1.mydummyorg.com   <--how People want to see the data

The idea is to no change anything on probe sensor as I am getting most of the discoverable records with the desired format so my assumption is that on the server ( Windows or Linux) something needs to be changed but I am not sure about what that is.

Thanks

[Kieran Anson]

Hi,

Set the following system property to true to include FQDN as cmdb_ci names

glide.discovery.hostname.include_domain

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[mdavis933]

Indeed it is true... As I mention what I am looking is for some insight on how the server should be updated on itself ... I don't think there is nothing on the ServiceNow side to be done since due to the property you are mentioning other records get properly updated

[Kieran Anson]

So are you saying you've got existing CI's without the domain name appended to your CI name and would like discovery to correct existing CIs so all have domain name appended?

[mdavis933]

No. I meant that even by having that property as true the name just come as the short name.

Based on the fact that the vast majority of records come with good data the issue is on the server. what I need are the steps to update the value on the server itself that servicenow reads so it will properly get reflected

[Ashutosh Munot1 · Accepted solution]

HI,

So this information comes from the server and indeed from this path:

Below is from WMI classify Input ECC QUeue

So go to That Server and change the name of the server in "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters"

Thanks,
Ashutosh