I know how to create direct links to an incident or a request item using the URL navigation format:https://xxx.service-now.com/nav_to.do?uri=incident.do?sysparm_query=number=INCXXXX for incidentshttps://xxx.service-now.com/nav_to.do?uri=sc_req_item.d...
Hello Team,I am new to ITOM event management, Not expert in JS. currently working on sending events to SNOW from Newrelic using a webhook.Ended up with below error"message": "New Relic Push Connector : InternalError: Cannot convert $TIMESTAMP to java...
Hello everybody, I would like to know where I can check the license of the service where I am operating, even without having admin privileges. is it possible? in the forum I saw that you can check it by input https://YOURINSTANCE.service-now.com/nav_...
We are using ITSM,ITBM,ITAM and not using ITBM or APM in our organization. I would like to get best practices about which method i should follow for CSDM.Business Application --->Application Services orBusiness Service ---> service offering ---> App...
Hello, I'm trying to run discovery on Arista switch (DCS-7050SX-64). Upon running discovery, it found 28 neighbors and filled up the discovery_device_neighbors table accordingly but the Device Neighbors tab is still empty. Is there anything else nee...
Hello, We have a requirement to discover DMZ servers. Do we need a special MID server for this? Also, do we need any specific type of Credentials to be added? lastly, what will be its parent class after Discovery is successful?
We are looking to discover container registry, repository, Tags and image id in Azure .Currently there is a pattern (Docker Engine ) which fetch this information ,we are able to pull some information but not whole data ..this is being collected by V...
I am trying to discover Checkpoint firewall, but the Firewall classifier does not collect much data, missing Serial Number for example. Specifically this device: CheckPoint 23800https://www.checkpoint.com/downloads/products/23800-security-gateway-dat...
Hi All, We are trying to discover the Service Packs for Linux Suse servers for which the OS version is less than 15. However, discovery is filtering the information in the pattern only for OS less than 15. Have anyone faced the issue and tried a reso...
Hello Community, We are facing a problem in which we have been struggling for the past few weeks. Hope you can help us because this is having a critical impact on our instance. We have configured different SNMP Trap Collectors that are continuously s...
Does ServiceMapping shows connection between VM & Corresponding ESXi server?
Hello Team,Recently I configured the Service Graph Connector for AWS [Version 1.5], I have observed the below Issue.Problem Statement:The Graph Connector for AWS fetches the data via IntegrationHUB ETL in which for server table [cmdb_ci_server] the d...
We're experiencing an issue from a custom table outside the global scope where delegate can only see approve and reject button in the approval form, but cannot see the approval details. It says record not found. The case record is from custom table c...
Hi all. It appears that baseline ServiceNow configuration will create asset records [alm_asset] when new CI is created even if this CI applies to virtual machine. I'd like to better understand what are best practices to avid asset record insertion fo...
I got following notification form ServiceNow: Beginning with the Now Platform® Utah release planned for March 2023, ServiceNow MID Server offering will no longer support TLS 1.1 or below. TLS 1.2 and newer protocols will not be impacted, and no act...
