We are developing a report showing a list of problems and their associated problem tasks. The way we did this was to report on the PTASKS, but to group the records by the parent ( a problem record ). The report works the way we like and contains the ...
I am trying to create Events using the below URL:http://192.xxx.x.xxx:81/api/mid/em/jsonv2through Postman. But it is not allowing the creation instead it gives the below error: Why this might have happened: The server couldn't send a response: Ensu...
Hi All, We have Discovery schedule to discover storage devices. We are getting EMC Isilon Pattern error like below.Also attached snapshot of the error below. Identification Engine: Discovery status is FAILURE, Identification sections in pattern faile...
Hi Experts! I am trying to create an Event rule for AWS SNS Alerts. This is include creating Event Rules & the Alert Management rules to run a flow to create INCs. I am attempting the use the "Cloud Service Account" CI in the INC, and for this I am u...
Hello ITOM Experts, I am leaning service mapping from now learning and in the section where they teach about creating your own patterns, i am unable to understand any of it. Can anyone tell me what should i learn to understand them. Like the commands...
Linux based device is discovered in IP router class. While checking I could see that SNMP, SSH port is open in Shazzam scan, however it didn't execute the SSH classifier instead it executes the SNMP classifier. perform SSH credential test, its valida...
Has anyone modified a discovered printer serial number? Discovery SNMP OID serial number has dashes but (Lexmark) vendor says their serial numbers does not contain dashes. They claim the serial number is only the numbers to the left of the first dash...
There is an application should be discovered by Service Mapping that consists of F5 BIG-IP load balancer, three Microsoft IIS Servers, and Microsoft SQL Server. ADO.NET data provider used to establish a connection between IIS and MSSQL. The problem I...
I want to move an existing worflow into my custom application. I have not found how to do this anywhere.. I have found ways to put it into an update set but not to move to into the application scope.
Hi All I have various clients scripts running which set numerical values in certain fields based on the text value of other fields. I then have calculations set up on these numerical fields to compare the differences. Everything is working fine, ...
The title pretty much says it all. I am trying to pass variables to a subflow from a WF running on sc_req_item. The workflow activity in the parent WF doesn't allow variables to be passed through it, and scratchpad variables apparently aren't passed ...
We recently upgraded our lower instance to San Diego. While testing Discovery schedules, all the schedules are stuck and not proceeding further. Has any one faced similar issues?
Hello, I want to add a new state 'On Hold' in Problem tickets after 'Fix in Progress' but it is not appearing on the form.I have made changes at following places : 1. Added new state 'On Hold' on Problem table. 2. Made changes in Script Includes, sin...
Our Linux Servers are configured to use "dzdo" instead of "sudo" for elevated privileges. We configured the MID Servers to use both "dzdo" at 100 and "sudo" at 200 as Privileged Commands. I can successfully logon to the servers via SSH and issue all ...
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