While replying to the email received from servicenow to my gmail account, it's not being delivered

[Vijay Anusuri]

While replying to the email received from servicenow from my gmail account, it's not being delivered back to servicenow.

It's saying address not found.

I have configured both smtp and pop3 correctly and pop is enabled in my gmail aswell.

Can someone help me with the solution.

Thanks in advance.

[Ehab Pilloor]

Hi @Vijay Anusuri,

Refer these community posts:

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

https://www.servicenow.com/community/itom-forum/adding-gmail-as-pop3-in-servicenow/m-p/1030074

https://www.servicenow.com/community/developer-articles/integrate-your-personal-gmail-account-to-you...

Regards.

Ehab Pilloor