Why we need Kubernetes discovery/SM in Servicenow and what are the benefits?

saipavan1
Tera Contributor

Hi Everyone,

we have a question, why we need to discover K8s and what are the advantages if we discover Kubernetes with using ServiceNow Discovery/SM. How it will be beneficial in ITOM visibility.

 

Thanks

Sai Pavan.

2 REPLIES 2

SteveD4
Tera Contributor

We tried this with our consultancy but  failed , so whether discovering K8s is going to be of value, seems to be constrained by how your clusters are deployed - for us we have Rancher management and ServiceNow couldn't really support this.

The link in the documentation - implies OpenShift is well supported or even a vanilla K8s deployment:

 https://docs.servicenow.com/en-US/bundle/sandiego-customer-service-management/page/product/service-m...

We revert to ACC to get metrics for the worker nodes and to try and monitor and report on those using ServiceNow - this a compromise and something we are working on now - I reached out for help on reporting so if I get any help on that I will post.

Steve.

Thanks Steve for your reply. Will wait for your update.