Widows Credentials not working for Service mapping preparation

[SuramM]

Hi Team,

I am preparing for CIS-Service Mapping exam as part of this I am working on the attached lab content but provided widows credentials not working please suggest how can I proceed further 

[SuramM]

Attached the result please check

[Pratiksha]

Things to do:

1. Delete the existing credential.

2. Create a new credential.

3. Add the MID Server.

4. Make sure you write the creds manually ( no copy )

   If it fails, raise a request for support.

[sivasankaris]

Hi @SuramM ,

Are you using the port 135 or any other port ?

[SuramM]

Authentication Failed 

[sivasankaris]

Hi @SuramM, Make sure you pasted the credentials correctly.. For the password too, you pasted upto the exclamation mark only

STEP 1: Credentials needs to be correct..

Name: EMEA Dispatch Credentials
User name: itomadmin

Password: 1G00dDem0@1!

Step2: Mid server needs to have supported application as ALL, Capability as ALL, Ip Range also ALL (you could find this values in Mid Server Related record)

If all that fails raise a case with servicenow university..

If this works, Please Mark it as helpful and please Accept the solution..