Windows Installed updates - Discovery

[sayub]

Hello Anyone,

I am trying to discover the list of installed software along with systems installed updates packages. I have been successful in getting the list of installed software (basically everything that i see under add/remove programs) but i am unable to get a list of any packages/hotfixes/ installed windows updates.

Following is what i have done,

- Discovery properties options:

                    Discover Software packages option ( checked)

                      Windows Software filter option ( unchecked) to avoid filtering

- Ran discovery successfully and i was able to discover the list of software installed on the system - (that showed up under programs and features)

             

What i need help on :

I want to include installed updates as well, which include information regarding hot fixes and package updates as show below but can see to find a way to get that info.

Along with the discovery properties changes listed above, i have also included the registry path where these package KB information resides in the Windows -software installed Probe

But i still cant see that information flowing through. Has anyone come across that issue, or has any input regarding how this can be resolved?

Thanks,

Sheikh

[vikrantsharma]

Hey Sheikh,

Did you manage to get a resolution for this?

I agree with what you have said. However, the only difference what I have seen is that there is no OOB probe for discovering patches on windows.

I have also explored a link on ServiceNow Share which means that Discovery doesn't allow OOB patch discovery.

Is this correct or I have to catch up with the latest, updates SNOW might have made. We are on Istanbul.

Appreciate your response?

Regards,

Vikrant Sharma

[sayub]

Yup we had to create a custom probe with the help of ServiceNow to get those. You are ServiceNow doesnt have the capability OOB

Sheikh

[_benow]

Hi Sheikh

What was the custom probe you created?

[mohabirjk]

Hi Sheikh,

I am running in to the same problem. What was the parameters of the custom probe?

[gk13]

Hi Sheik,

can you share your custom probe?