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Forum Posts

Resolved! ITOM - discovery tool

Hello all, I'll start working with ITOM in couple of months, and I want to manage all computer peripherals via ITOM.Computer peripherals - docking station, monitors, keyboard, mouse etc. There is possible via ITOM to find all assets that connected to...

Tal Moshe by Giga Contributor
  • 1077 Views
  • 4 replies
  • 2 helpfuls

AWS Findings not updating

Hi folks, We are having issues where our AWS findings (x_126749_aws_sc_finding) are not updating. We have findings in SNOW that were originally imported by AWS Service Management Connect as ACTIVE, but once they get ARCHIVED, they don't reflect in SN...

Agent Client Collector installation on Windows

Hi,due to a security assessment we would like to know how complex the randomly generated password of the default service user "servicenow" is that is created during installation of ITOM Agent Client Collector. We are interested in details about the c...

alexanderwi by Kilo Contributor
  • 535 Views
  • 1 replies
  • 0 helpfuls

Resolved! IIS Discovery Pattern Failed

Hello Experts,   can someone please help me to overcome this error for IIS Pattern?   Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Identification for HTTP(S) entry point type(s) for IIS6 seco...

Resolved! MID Server Sizing

Hi All Would like to know if there is a SNOW document where it shows the MID Server sizing and requirements? Thanks for the feedback!

JC Pasia1 by Kilo Contributor
  • 4056 Views
  • 8 replies
  • 5 helpfuls

Create report of users without a Computer

Create report of users without a computerLooking option to create users list show dont have computer in computer table? Any possibility to create report? any suggestionNeed to compare the computer table vs User table and need identify who don't have ...

surajsukuma by Tera Contributor
  • 298 Views
  • 2 replies
  • 0 helpfuls

Resolved! ACC Plugin for Linux devices - permission denied

Hi, I have a following use case:I created functionality, which is able to switch ACC Agent from one instance to another. Basically what it does that ACC Plugin has two ruby scripts, one verifies that ACC Plugin is correctly propagated to target machi...

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Doci1 by Kilo Sage
  • 914 Views
  • 1 replies
  • 0 helpfuls