While discovering NetApp Storage devices (using Basic and SNMP credentials), we have come across a scenario where some of the Storage clusters are having the same serial number. This is causing the same cluster record to be updated whenever Discovery...
Consider a platform application such as Pega. Pega has RPAs which it runs to fulfill specific functions for business. Pega itself, a platform, is a Business Application or possibly a Technical Service. The RPAs fulfill a specific business function ...
Discovery and Service Mapping Patterns 1.10.0 (sn_itom_pattern) requires Visibility Content 6.15.0 (sn_pattern_design).The D&SM Patterns update fails on a PDI, since VC 6.15.0 is 'not licensed'.The Application Manager redirects to the ServiceNow Stor...
So, Im creating a relation between cmdb_ci_firewall_device_fortinet and u_cmdb_ci_vdom.When i run the pattern it fails because i have many firewalls creating relationship to many vdoms.My idea is that only "MS" (Master) firewalls create a relationshi...
Hi, Do we have any way to find out how many active patterns are being used in our discovery schedules other than going to each and every discovery schedule and checking the logs? Thanks
Hi,In event management I want to know when we create alert clustering tag or tag definition is there any way we can define which alert will be primary alert and secondary??and other query is after creating any tag definition there is alert correlatio...
Hi Community!I am trying to do some Discovery of Google Cloud without luck. I have reviewed and ensured what is mentioned here is ok: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1516673I get the error: "provided account id ...
Unable to see Name with Mail on reference field of Service Portal Catalog Item It is not working for all catalog item reference field where only E mail is shown and previously Name with Email was seen which we are unable to see now. Please guide and ...
Has anyone successfully managed to get a Check Definition to run a Powershell script on an Agent? Our business requirement is to get a Virtual Agent Topic to use the ACC Spoke to invoke the Flow Action 'Run Agent Client Collector Check Definition'. T...
We have installed ITOM visibility application that includes certificate and inventory management but when clicked on new its not showing certificate Discover type
Hi All, We have been seeing the "alert Execution details" for an Alert management rule history or the Sub Flow execution details with a user name as created by as shown here: We are looking for a help in this case, if is there any possibility to cha...
Hi, I am trying to create major and minor check parameters for windows os events disk check policy, anyone knows what flags should be specified? I tried searching for docs as well now learning course, but did not get any clue I tried adding -j in com...
Hi All, I am trying to integrate SolarWinds Bi-directional with SNOW. There is one checkbox on pull connector for bidirectional which is not working. Provide me any suggestion so that I can enable the Bi-directional. Thanks & RegardsMirza Saquib Beg
I want to collect events from Zabbix and manage them in ServiceNow.We will use Connector Instances to collect events from Zabbix. The MID Server will gather the events from Zabbix and then link them to ServiceNow.【Question】What configurations are req...
Hi All, I trust this email finds you well.I have a requirement to add a "retired date" field in the cmdb_ci_server class to store the date a server is retired.The discussion is, where to add that custom field OR using the out of the box one. OOBThe o...