My client has a lot of old CIs which shows the "most recent discovery" in 2017 and the discovery source is "Service-now". When I runs discovery in service mapping, it complains the unknown discovery source. I found the source "Service-now" is not in ...
Hi All, We are working on CMDB data migration from one ServiceNow instance (Source - Client A) to another ServiceNow instance (Target - Client B). We have planned to use the Integration Hub ETL for the data migration, but we are facing some challenge...
Hi All,Actually before caste field was string and recently i made this a choice field so the value entered before is not present in my choices now. So I want those values should be populated in other caste field and caste field should become others w...
Hi all,I have application services that are populated by dynamic ci group. After updating the application service, a new dynamic ci group record is created with the same name and relations as the application service, effectively a merger of the newly...
Hello All, I'm facing an issue in discovery of Windows Server, after running the discovery it reflect an error as below in screenshot:Error is sensor error in processing.Windows pattern getting triggered, but unable to process further. Any help is ...
Hi All, We have many WAP devices in our CMDB and the location seems to be empty as its getting discovered through IP Switch. We wanted to populate the location based on the IP address of the WAP devices and not from the Switch location. We have Disco...
Hi Team, Good day!There is a requirement to configure a notification which will trigger whenever any agent status changes to down.I had tried to create a flow that triggers whenever the Status field in [sn_agent_ci_extended_info] changes but it didn'...
Hi experts!I'm facing a situation here. I've been asked to stop discovery from updating CIs with OS windows 7 enterprise and windows 10 enterprise. Meaning, all computers. I've tried disabling the generic windows in windows classification. But, still...
Hi, We have configured "Service" discovery for Application services. While we run discovery for services, the discovery log shows below error repeatedly. Even though, the application services are refreshed, the discovery schedule is NOT completed and...
I am able to discover switches in our servicenow dev envionment however i have the exact same configuration on TEST but when a shazam probe is sent out it is missing the snmp credentials on the output xml.IN DEV it includes the following line i requi...
Dear Team,We are currently facing an issue with SCCM updating the "Most Frequent User" attribute, which is causing confusion. To ensure consistency, we propose that the SCCM discovery process updates only the "Assigned to" attribute.Could you please ...
Hi All,Actually before caste field was string and recently i made this a choice field so the value entered before is not present in my choices now. So i want those values should be populated in other caste field and caste field should become others w...
HelloI'm using ACC application, when I checked in computers table, in the field Model Number, instead of showing the standard Model number , i get the bios version .please, how to correct that ? thank you
Dear Team,I would appreciate your assistance in understanding the relationship types for the following:Application Services and Service Offerings: What relationship type should these entities use?CIs and Application Services: What is the appropriate ...
Hi Experts! I have a requirement to integrate AWS SNS with ServiceNow to receive Incidents in the snow platform. Are there any OOTB connectors available for the same? Or what should be the recommended approach? Thanks,Shantanu
