Xen server classified as Hyper-V servers in ServiceNow

Nikhil kumar ma
Tera Contributor

‎10-10-2023 10:59 AM

Hi,

 

We are facing in issue in our ServiceNow instance that all the XEN servers have been classified as Hyper-V servers. In actual the class should be XEN server.

 

Please provide us troubleshooting steps to so that servers classified correctly in ServiceNow.

 

Regards,

Nikhil

 

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3 REPLIES 3

doug_schulze
ServiceNow Employee
ServiceNow Employee

‎10-10-2023 12:55 PM

Appears thats how we defined them oob.  Might be a very heavy lift to reclassify everything. 

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Rahul Priyadars
Giga Sage
Giga Sage

‎10-10-2023 09:45 PM

Hi Nikhil

 

Just to add Here - Which Xen Server Class You are referring here as i do not see any such class apart from these.

RahulPriyadars_0-1696999487023.png

 

Regards

RP

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Nikhil kumar ma
Tera Contributor
In response to Rahul Priyadars

‎10-10-2023 10:32 PM

Hi Rahul,

 

As per customer, the class should be XEN server. Let me recheck with the customer on this and I will keep you updated.

 

Regards,

Nikhil

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