In this video series, ServiceNow product experts share our modern vision for change management and our perspective on how you can get there. The series starts off with an overview of the modern change solution and review of the adoption journey we recommend customers take. From there, we deep-dive into each of the key capabilities we associate with modern change.
Each session includes an overview of key concepts, product demos, and Q&A with product experts. We’ve also created an FAQ document (attached) based on questions asked during the series:
| Topic | Description | |
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Prerequisite: |
Introductory webinar that covers:
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L&L Session 1: |
Understand the full adoption journey for change models from legacy workflows to model-based state flows | |
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L&L Session 2: |
Understand the full adoption journey from manual approval to dynamic, fully automated change approval | |
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L&L Session 3: |
Learn about modern risk evaluation techniques and how to move from manual risk assessments to dynamic risk driven by data | |
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L&L Session 4: |
Understand how DevOps teams can increase efficiency and drive faster adoption using modern change practices | |
If you have any questions or are interested in learning more, please check out the below resources on the the ITSM Community:
- Modern Change Adoption Playbook and Maturity Journey
- Modern Change Academy series
- Modern Change blogs
- Breaking the Change Barrier
- Change Approval Policies
- Change Success Score
- Automated Change Impact Assessments
- Engage with us and the broader community on the ITSM forum
With this slide it seems like standard change catalog is going away. In a greenfield situation are you suggesting not to create a standard change catalog?
