ITSM blog

Major Incident Management - Common Pitfalls

Major Incident Management (MIM) in ServiceNow is designed to handle high-impact incidents that disrupt business-critical services. Unlike standard incidents, major incidents require rapid coordination...

Trigger NowAssist Summarization for incident, problem record automatically using Flows/BR

Ever wonder how to trigger GenAI Auto-summarization for incident, problem tickets, from the Flows / BRs? Though this may not be a use case with your implementation or customer, I thought of tinkering ...

Vendor performance management - 2

Continued from the last blog. Automate Vendor Score MeasurementServiceNow automatically gather performance data from across the platform: SLA records, survey results, Service Availability, etc.Perform...

Vendor performance management

Previously, we covered key benefits, features and relationship between various entities involved in setting up foundation for vendor management. Managing vendor performance is crucial for ensuring tha...

ITSM without CMDB

If you have been in ServiceNow ecosystem for a long time, you already know that CMDB is true digital foundation for the success of ServiceNow project. Whether it is ITSM, IT asset management, GRC or S...

Using the 'Requested For' Variable in ServiceNow Catalog Items

Many organizations enhance their ServiceNow catalog items by creating a variable set that includes a 'Requested For' field. This allows users to specify who the request is for directly on the catalog ...

AI for Change, self-service with Voice, and Digital End-User Experience - new in Zurich for ITSM!

The Zurich release for IT Service Management (ITSM) introduces a host of AI innovations designed to modernize operations, elevate user experiences, and streamline change processes. With a focus on pro...

Speed vs. Resilience? You Don’t Have to Choose with ServiceNow + JFrog

Releasing software quickly shouldn’t mean compromising on security, compliance, or resilience. That’s why ServiceNow and JFrog are deepening their integration to help organizations deliver innovation ...

Vendor Management 101 - Part 2

Let’s talk about other key capabilities of vendor management. Measuring Vendor PerformanceNow that you have all the data in one place, the next question is: how do you measure whether a vendor is perf...

Vendor Management 101

This is a series of blogs to cover everything you need to know about vendor management in ServiceNow. Over the next couple of posts, we’ll deep dive into key features of vendor management, planning an...

Get your voice heard: Participate in ITSM UX Research Panel now!

2m ago We're inviting ITSM users to be a part of our UX Research Panel and help shape the future of ServiceNow's ITSM products. Your voice matters—and we want to hear it. Your insights will play a key...

Conditionally Customize the Recommendations Tab in Service Operations Workspace

This is how the Recommendations tab (bell icon) appears on the SOW Incident record page today. In this article, we’ll walk through how to control the visibility of the entire Recommendations tab, and ...

Fine-Tune Your ServiceNow Navigator: Say Goodbye to Irrelevant Search Results

These off-base matches happen because of how the platform ranks and filters navigation results. By default, a system property called glide.ui.polaris.nav_filter_accuracy_score is set to 75, which allo...

Navigating the ServiceNow - Azure DevOps Integration Landscape: Choosing the Right Path

"How do you integrate ServiceNow with Azure DevOps (ADO)?" This seemingly simple question often leaves me with a hundred follow-up questions. That's because ServiceNow offers a rich array of out-of-th...

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