One of the most overlooked aspects of Incident Management is how efficiently tickets get routed to the right support team. It sounds simple — assign to the correct group — but when you’re running a mu...
When dealing with your Service Catalog, consolidation is more often than not the goal for simplicity. The thinking goes, the fewer items your end users have to choose from the better the user experien...
ServiceNow provides the following Recommended Actions out-of-the-box (OOB) for ITSM, particularly for modules like Incident, Problem, and Change. Recommended Action Plugin Capability AI Search Recomme...
Major Incident Management (MIM) is a critical process in ITSM, designed to handle high-impact incidents that disrupt essential services. ServiceNow enhances this process with Playbooks—a powerful feat...
Major Incident Management (MIM) in ServiceNow is designed to handle high-impact incidents that disrupt business-critical services. Unlike standard incidents, major incidents require rapid coordination...
Ever wonder how to trigger GenAI Auto-summarization for incident, problem tickets, from the Flows / BRs? Though this may not be a use case with your implementation or customer, I thought of tinkering ...
Continued from the last blog. Automate Vendor Score MeasurementServiceNow automatically gather performance data from across the platform: SLA records, survey results, Service Availability, etc.Perform...
Previously, we covered key benefits, features and relationship between various entities involved in setting up foundation for vendor management. Managing vendor performance is crucial for ensuring tha...
If you have been in ServiceNow ecosystem for a long time, you already know that CMDB is true digital foundation for the success of ServiceNow project. Whether it is ITSM, IT asset management, GRC or S...
Many organizations enhance their ServiceNow catalog items by creating a variable set that includes a 'Requested For' field. This allows users to specify who the request is for directly on the catalog ...
The Zurich release for IT Service Management (ITSM) introduces a host of AI innovations designed to modernize operations, elevate user experiences, and streamline change processes. With a focus on pro...
Releasing software quickly shouldn’t mean compromising on security, compliance, or resilience. That’s why ServiceNow and JFrog are deepening their integration to help organizations deliver innovation ...
Let’s talk about other key capabilities of vendor management. Measuring Vendor PerformanceNow that you have all the data in one place, the next question is: how do you measure whether a vendor is perf...
This is a series of blogs to cover everything you need to know about vendor management in ServiceNow. Over the next couple of posts, we’ll deep dive into key features of vendor management, planning an...
