A New ServiceNow Era - Autonomous IT

ServiceNow customers have always had access to one of the most powerful IT operations platforms ever built. The capabilities are there — CMDB, Discovery, Service Mapping, Now Assist, Modern Change, Ma...

Out-of-the-Box Recommended Actions in ServiceNow ITSM

ServiceNow provides the following Recommended Actions out-of-the-box (OOB) for ITSM, particularly for modules like Incident, Problem, and Change. Recommended Action Plugin Capability AI Search Recomme...

Conditionally Customize the Recommendations Tab in Service Operations Workspace

This is how the Recommendations tab (bell icon) appears on the SOW Incident record page today. In this article, we’ll walk through how to control the visibility of the entire Recommendations tab, and ...

Help us improve our ITSM documentation!

I'd love to have you involved in our next research project to help us build a better ServiceNow product documentation experience for all ServiceNow users. It would be great if you'd consider signing u...

AI and automation: Voice of 3 customers

Why use AI and Automation? Customers recognize the ever-evolving landscape of technology and understand that staying ahead requires cutting-edge solutions. They implement AI and automation in their IT...

How to Create a Report in ServiceNow: A Step-by-Step Guide

How to Create a Report in ServiceNow: A Step-by-Step Guide As a ServiceNow administrator, creating reports is a key part of your role in helping stakeholders gain insights and make informed decisions....

Kyndryl and ServiceNow co-create bold solutions to your most critical challenges

In today’s multi-cloud and hybrid world, many enterprises struggle to mature their increasingly complex IT environments. And as the prospect of an economic downturn looms, business leaders are feeling...

Service Operations - launch into a unique Service Owner Workspace {TOKYO}

Service Operations Workspace Predict, prevent, and resolve incidents proactively from a single workspace with clear visibility into context and impact, before services impact users. Eliminate incident...

Service Operations Workspace | ServiceNow ITSM Tokyo Release

(2 of 3 Demos)Service Operations Workspace from ServiceNow Predict, prevent, and resolve incidents proactively from a single workspace with clear visibility into context and impact, before services im...

Admin Center by ServiceNow Impact | ITSM Tokyo Release

(1 of 3 Demos)Admin Center by ServiceNow Impact | ITSM Tokyo Release Admin CenterMake the most of the Now Platform® by making it easy for admins to discover, install, and configure ServiceNow® product...

AI Service Operations (ITSM + ITOM Collaberation)

A discussion of the new Service Operations Workspace and how this next experience solution helps deliver the right information at the right time for both ITSM and ITOM. . at the same time breaking dow...

ITSM Success Dashboard - ServiceNow (San Diego Release)

ITSM Success Dashboard provides insights to the IT leadership teams and process owners so that they can measure the performance and improvement of their ITSM implementation using the KPIs defined by S...

Service Operations Workspace - ServiceNow (San Diego Release)

ServiceNow Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Service Management workflows. Configure your agent experience using the easy-to-n...

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