Incident Management | Major Incident Management

This video provides an overview of the Major Incident Management in the ServiceNow Platform. Applies to all supported software releases starting with Kingston. Role required: major_incident_manager, itil

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Incident Management | Major Incident Management

The Case Against Catalog Consolidation

Out-of-the-Box Recommended Actions in ServiceNow ITSM

Trigger NowAssist Summarization for incident, problem record automatically using Flows/BR