How much time are you spending in creating surveys? Or ever wonder if the survey you’re creating is any good?
With ServiceNow’s convenient Question Bank feature available starting from Madrid release, there’s no need to retype the same questions over and over. Simply deposit an existing question into the survey Question Bank and access it when needed.
Leverage Question Bank to:
- Use sample Survey content pack to get some great surveys/question list.
- Add questions from an existing survey into various Question Bank categories.
- Quickly access Question Bank questions for use in new surveys.
- Add a new category of related questions and reuse the entire category.
Getting Started with Question Bank
1. Enable the ‘Question Bank Sample data” plugin to get a sample of 15+ great surveys and ~100 different questions for IT Surveys, HR Surveys and Customer surveys.
2. Use survey designer to simply drag and drop the entire survey category or individual questions, make changes as per your personalized requirements and you are ready to go in minutes.
3. If you are creating Survey from the 'Form view' then, simply select “New Metric from Bank” to add questions to your survey.
In Summary, re-using questions from the survey Question Bank makes survey design fast and convenient, and drive standardization on common surveys like CSAT, Employee engagement, Pulse Surveys, so you can spend more time putting feedback into action.
We will be adding more sample survey question to enrich the content library with different types of surveys in coming releases.
Here are other related reading you might find useful:
1. 3 Disastrous Errors Made on Most Surveys - Which ones do you make?
2. Best practices for writing effective surveys
3. How to do Sentiment Analysis on ServiceNow Survey Result?
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