Can we provide DPM access to all ITIL users users without assigning the admin or manager role?

[Anand Kamale]

Hi everyone,

I’ve reviewed the ServiceNow documentation on Digital Portfolio Management (DPM) roles, which mentions two main roles:

• sn_dpm.dpm_admin – for setup, configuration, and full DPM administration.
  
• sn_dpm.dpm_manager – for standard users like Service Owners, Solution Owners, and IT Managers to manage or view portfolios.

The documentation also warns that assigning the sn_dpm.dpm_manager role broadly (e.g., to all ITIL users) could cause licensing issues since it’s a licensed fulfiller role.

My question is —
Is there any way to grant general DPM module access (even view-only) to all ITIL users without giving them sn_dpm.dpm_manager or sn_dpm.dpm_admin roles?

If not, what’s the recommended approach for providing view-only access to a larger audience without impacting licensing?

Thanks in advance for your insights!

[AndersBGS]

Hi @Anand Kamale ,

The short answer is no, but also remember, DPM is not for all ITIL users but for owners.