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05-12-2025 12:39 AM
インシデントやサービス要求のメモに表示されるアクティビティのフィルターの順番を変更したいと考えております。現状は見る限りアルファベット順に並んでいようですが、優先度の高いものを上段に表示させたいと考えています。理由としては、フィルターで作業メモやコメントに絞って表示したいケースがあるのですが、フィルターの下部にあるため切り替えに手間がかかってしまいます。
アクティビティーフィルターの選択画面では順番を変えれそうに見えますが、順番で表示するような対応は可能でしょうか?
Solved! Go to Solution.
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05-12-2025 12:43 AM
Hi @shirakazu
You can rearrange the field positions[Form layout], but nothing else can be changed. It means that what you're looking for is not possible.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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05-12-2025 02:28 AM
that's correct, you can rearrange then in the Available selection but not in the 1st image
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-12-2025 12:43 AM
Hi @shirakazu
You can rearrange the field positions[Form layout], but nothing else can be changed. It means that what you're looking for is not possible.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
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05-12-2025 02:28 AM
that's correct, you can rearrange then in the Available selection but not in the 1st image
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader