メモ内のアクティビティーのフィルターの表示順の変更

shirakazu
Tera Expert

インシデントやサービス要求のメモに表示されるアクティビティのフィルターの順番を変更したいと考えております。現状は見る限りアルファベット順に並んでいようですが、優先度の高いものを上段に表示させたいと考えています。理由としては、フィルターで作業メモやコメントに絞って表示したいケースがあるのですが、フィルターの下部にあるため切り替えに手間がかかってしまいます。

アクティビティーフィルターの選択画面では順番を変えれそうに見えますが、順番で表示するような対応は可能でしょうか?

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @shirakazu 

You can rearrange the field positions[Form layout], but nothing else can be changed. It means that what you're looking for is not possible.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Ankur Bawiskar
Tera Patron
Tera Patron

@shirakazu 

that's correct, you can rearrange then in the Available selection but not in the 1st image

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @shirakazu 

You can rearrange the field positions[Form layout], but nothing else can be changed. It means that what you're looking for is not possible.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ankur Bawiskar
Tera Patron
Tera Patron

@shirakazu 

that's correct, you can rearrange then in the Available selection but not in the 1st image

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader