403 - Forbidden username/password combo

lucian1
Kilo Contributor

Hello,

I am trying to connect with a REST message to an external api which is not hosted by Service Now.

I'm using Basic Authentication and https.

The problem is that when testing this I receive the following message:

403 - Forbidden username/password combo

Capture.PNG

Using POSTMAN, it works well: I receive the status code 200 and the expected data on the response, so I'm inclined to think that I am missing some configuration in Service Now.

Do you have any idea of what could cause the 403 error code and how to fix this?

I am using Eureka.

Thank you.

Lucian

11 REPLIES 11

Brian Su
Mega Contributor

The link 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0720934

should help on resolving this issue.

 

Rashmika BS
Tera Guru

I am getting the same error but this KB did not resolve my issue. Sandiego version