How to generate a report showing sub-tasks (i.e., not just top level tasks)?
How to generate a report showing sub-tasks (i.e., not just top level tasks)?
Forum Posts
Resolved! Barcode Scanning Integration
Hi, I was just wondering if anyone has any experience of implementing a barcode scanning solution to integrate with Service Now? I am really just looking for some sort of barcode scanner or app that will allow us to scan assets and their locations an...
Resolved! Bundled Models
I created a Bundled Model, with 4 assets; computer, monitor, mouse and keyboard. I assigned computer as the main component.How would I assign the Model to the user with all the 4 assets? I tried to assign the main component to a user, but the other 3...
Resolved! Extending user table to store additional attributes?
Summary:I have a client that is pushing to store any additional attributes for a user record that are custom (alternate phone, organization, etc) into a table that extends the user table.Reasoning:AFAIK -- Client has multiple instances for different ...
Only one matching risk condition is applying, is that expected?
I created a Business Service called "Blah" and then associated some CI's to that business service. I now go create a new Change Request, set the date for about an hour for now and pick a CI that is tied to the new business service. When I click t...
Resolved! create service catalog item via script
I have inherited a large catalog with about 400 requestable catalog items with workflows and variables. I come from a service management, rather than development background, so whilst my JS skills are growing fast, I am still struggling to put fram...
Resolved! Change the variable's label dynamically
Hello Everyone!!!!This is my project requirement that I am using the variable set - 'Requested For' in every SR. Exceptionally, in one SR, I have to change either its Label Name to "ID Name" or its Help Text that will lead to change in its behaviour ...
Resolved! Close Task in Workflow Closed Skipped vs Closed Complete
I have a workflow with a Create Task activity that is set to "Wait for Completion."I would like to be able to transition to a different activity based on whether the task was marked "Closed Complete" or "Closed Skipped". I was looking into the "Add C...
Rack elevations via ServiceNow CMDB
We are currently running SN Dublin. We are working through defining our servers with their Room, Row, Rack and Rack U on each CI.We want to avoid using Excel spreadsheets to show our inventory\rack space management. And with the information captured ...
Change the text colour of Incident number.
When the SLA is about to expire for a particular P1 incident, the colour of the Incident number text will change. This is only for tickets where the SLA is ticking, not for pending status incidents. Example: 3 hours SLA left: Orange2 hours SLA left: ...
Resolved! Report on tickets assigned by certain user, same report should also contain all assignement history on tickets
Hi!I got a request to create a report on tickets assigned by certain user and in the same report I should also see all assignement history on tickets.If the ticket has been assigned by this certain userAll other users and assignment groups that the t...
Tables used for CMS
Does anyone happen to know which tables are used to store all of the required CMS data?The following have ben discovered, but after migration from one instance to another, it appears that I'm missing something: content_themecontent_pagecontent_sitesy...
Resolved! The following fields have been deprecated and should not be used: groups, users
Hi,Can anyone help me out with the following message in Service Now : The following fields have been deprecated and should not be used: groups, usersWe just upgraded from Calgary to Fuji version.One of our testers made the remark that he couldn't see...
Resolved! Change Request "Duration" and "Business Duration" calculations
Hello,Are "Duration" and "Business Duration" fields calculated out-of-the-box for "Change Requests" or that requires a customization?In the case of a customization, any thoughts on best practices on how these two values should be calculated?Thanks,Ma...
Update Child with Parent 'Assigned To' I know it's been covered but please read.
We have a business rule that closes incidents when a parent incident is closed however I would like the Assigned To field to be populated in the child record once the parent incident status changes to 8, currently it is not populated. The BR is very ...
| User | Count |
|---|---|
| 42 | |
| 32 | |
| 16 | |
| 10 | |
| 8 |
