ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

RITM APPROVAL

Hello Team,How I can I Check The RITM went For Approval Or Not. I have a Ticket Reg This. The RITM Does Not Go to Manager For Approvel. They Have created another RITM that Was gone For Approvel. I have Checked In email Logs Of the Manager But I didn'...

Resolved! Disabling certain fields on "Emergency change request"

                Please check my previous post which is mentioned at https://community.servicenow.com/thread/251626?q=Emergency%20change%20request and request your help in completing my task.                   As mentioned by Mr. Sudharsan Vignesh, I...

find_real_file.png find_real_file.png
sifynm by Tera Expert
  • 3199 Views
  • 9 replies
  • 0 helpfuls

Siteminder with SAML 2.0

We are currently configuring SAML 2.0 to communicate with Siteminder. Anyone who has done that before and has some good experiences to share?Thanks,Tomas

Resolved! Recurring Change Requests

We have hundreds of CI devices for which we need to perform routine update/patching maintenance tasks. All of these devices have been grouped into various change maintenance windows with the required recurring schedules. From here we'de like to be ab...

drelo by Tera Contributor
  • 2759 Views
  • 1 replies
  • 0 helpfuls

rest based api to fetch choice records for a given field

Is there any REST based API which can provide sys_choice records for any given entity and field taking into the account of inheritance?For instance, if choice records are required for incident.state, and given input is table :   incident and element ...

sriram27 by Kilo Contributor
  • 2945 Views
  • 1 replies
  • 1 helpfuls

Resolved! Push notification not sending

Hi all,I have so far been unable to get a custom push notification sent through our development instance. I am trying to send it to my iPhone 6 iOS 10.2.1. I have activated the relevant Mobile UI and Push Notification plugins. I know for a fact the c...

Resolved! Column shown blank in list view in spite of having values

List view for "task_sla" table is showing "Assignment Group" column blank in spite of having value for assignment group. This occurs only for non admin users. Please refer below screen shots. Any idea why?  

Blank Assignment group.png Actual Ticket.PNG
RKumar3 by Tera Guru
  • 15778 Views
  • 15 replies
  • 2 helpfuls

Please help me to change the field type true/false to yes/no..

Hi guys,I have field on incident management coming from task sla table i.e. "has_breached", it is a true/false field and the values popping are True/False field on the incident management.I have a requirement where i want to display Yes/No instead of...

rajni by Kilo Contributor
  • 4509 Views
  • 3 replies
  • 0 helpfuls

Display background image in container

Hi Experts,Please help me how to place background image in the container in Service PortalI have added 3 6 3 container in the designer. Now i have a Image in Images module which needs to be displayed in 6 container (Center).- Added a Image in the Ima...

find_real_file.png find_real_file.png
malu by Tera Contributor
  • 2341 Views
  • 2 replies
  • 0 helpfuls

Onchange client scipt how to abort form submission

I have a due date field In my problem form.I wish to validate the due date on my form and show an field error message ( which I wrote in on change client script) . and my user should not be allowed to submit the form. What would be the peiece of the ...

sujannag by Giga Contributor
  • 3198 Views
  • 5 replies
  • 0 helpfuls

Resolved! What is the difference between "Hardware Model" & "Product Model"?

Can anyone tell me the intended use of each? When I look in the product documentation for Product Model it says "Create a record for a type of product that your company sells and supports." When I look at the documentation for Hardware Model it says ...

Vance1 by Kilo Expert
  • 12298 Views
  • 3 replies
  • 4 helpfuls

Resolved! Setting default value of catalog item variable to users country

Hello.I have a variable in my catalog item called primary_spending_location.I want this variable to default to the submitter country of record.I used the "Default Value" field on the variable and set to javascript:gs.getUser().getCountry();This does ...

kevinray by Giga Expert
  • 5233 Views
  • 4 replies
  • 0 helpfuls

background script for changing state

hi allcan you advice how can I change the state from backend.I want to change it from work in progress to complete.RegardsNikita Khavnekar

Nikita35 by Kilo Guru
  • 14944 Views
  • 5 replies
  • 2 helpfuls