I am currently reviewing the Configuration Item and Asset relationship in Service Now and I want to find out what is the best way to do the following:1. Align incremental purchases against a configuration item2. Determine what is required to assign l...
Hi allWe have a requirement to show the number of incidents and requests logged via our portal.I was wondering if anyone had already addressed this or if anyone had any ideas on how it could be implemented?I know there is a Contact Type field in Serv...
Before implementing Software Asset Management, someone assigned an asset class (alm_asset) to the Software category in the Model Categories. This was done in a much earlier version of Service Now, and I'm not sure why this would have been done but ...
I was under the impression that Import XML drops references and/or records if sys_ids do not match across instances.To be sure I understood, I tried this:1. Export one sys_user_group record with "manager" referencing a user.2. Modify the user referen...
Hello, we are trying to integrate LDAP into ServiceNow or vis-versa... But I am unable to find informations about the "fixed IP-Address" ServiceNow uses to establish the connection. Any idea on where to find that information? Thanks,Chris
How to export or any other way to get Table Column definitions. Attached is the screeshot. Don't have the export option.
I have created a database view to join the Change and Approval tables. I then created an approval report but when I export the report to display the details the change details do not show. Is there a way for me to pull in the entire change record to ...
I am new to ServiceNow & CMDB, & we are just implementing Fuji. We would like to start by using the CMDB out-of-the-box. After we use it awhile we will better know what additional information we want to track. (1) Can I EXTEND the tables at any...
We have (at least) one exceptionally large Catalog Item used for requesting new computer/systems access. It currently has the following, with little chance of any of these numbers decreasing:120+ Catalog UI Policies10 Catalog Client scripts450+ var...
Hello all,We're running Berlin, and the problem where Berlin will not handling incoming email from email accounts that don't have a corresponding account already existant in the Users table is going to bite us.Many of our users have aliases, to map u...
Hi,I want a field F1 in Incident table which will store the value (F2 * F3) where F3 can be decimal upto two decimals like 356.87.What type F1 , F2 and F3 should be while creating is it String ?Need business rule to store this value.Can anyone sugges...
Hello,We have created one custom table in the past. That table does not have 'Active' field like we have for other tables like Incident, task or client script etc.is there any way to add this field now to that table?Also we are in domain separated en...
We have created a date time field on our requested item form called LP Loan Docs Due date and Time. Our customer wants us to add five minutes to this field (for example if the current date time is 2011-07-28 12:00:00, they would like it to show as 20...
I have been doing a lot of validation lately on Catalog items and I am using Catalog Client Scripts. This is fine, but I want a way to validate BOTH on the client and on the server.What is the cleanest, most secure best practice way to do this?I know...
HI, I am trying to create a UI Action that takes the info from a Facilities Request and copies that into an incident. I have most of it working except the copying of any attachments, what am I doing wrong?I am a complete novice at this and have compl...
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