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I have tried to call this package it shows its valid package .But when i tried to execute the following script for RITM as well as change record in background it doesnt return any variable from "vs" variable but there are number of variable present i...
Hi all, I'm scheduling an importing set from a FTP, regarding the tests I did works perfectly, but the acid test is when I try to upload a the file provided by the client, aparently the xls file to import is generated automatically by a system and ad...
Being a new user, I was wondering if I can add hyperlinks to external douments in the body text of form fields. For example, if I am entering information into the description field of the Change Request form, can I add a hyperlink taking me to an ext...
Is there any way to execute UI policy on text field change. I have written a UI policy to check "Name" is not empty and the value entered is valid in "Execute if true" script. I have observed, this UI Policy executes only on form load and if I make t...
I would like to display the contents of a field as plain text in the incident form and not in a text box. This is useful as our technicians use a click to dial plugin in their browsers. This plugin does not work with the numbers in a text box.I manag...
We have "opened by" field in Incident Form. Next to it is a Reference Icon,which when hovered gives us details like First Name , Last name etc.I personalised the Incident Form and added new fields - First name and last name and referenced them to Sys...
Goal: Have SN assigned incidents and tasks requests, - automatically - FROM an established "Assignment Group" ("Technical Support") TO each group-member in a rotation scheme.Currently someone manually manages the group queue, assigning incidents\task...
While exporting an entity metadata (say for example incident) using the REST URI https://demo005.service-now.com/sys_dictionary_list.do?XML&sysparm_query=name=incident&sysparm_record_count=50000 the response returns the attributes metadata only for t...
Accessing "My Groups Work" module under Service Desk is taking very long to display result. I have investigated and observed that server response time is too high (~30,000 ms).Only one user is facing this trouble while others with the same role and c...
There is a list of approvers on a change request form, which can be manually edited with a slushbucket. When you remove an approver from the list, the approval record (sysapproval_approver table) just disappears, even if it was approved/rejected befo...
When clicking into a module that is a 'List of Records', is there a way to have the list automatically appear in a 'Group by'? Rather than the user having to go in and right click the field and click 'Group by'.Example:Click 'View All' in Incident, a...
When a client responds to a resolved incident, via link to service now, the incident reopens under the original ITIL assignee. Since we have a Service Desk with only part-time student workers, we need this to assign back to the group and clear the as...
Just like some feedback from others using Task Survey Management. When I setup properties for task survey management the I believe the default for "Number of days to wait before sending the same survey type to the same user. This can be overridden in...
When creating a change from an incident, once the change is created from the incident the change number appears on the incident under related records. Our ITIL users are having a hard time finding the change number in this location so we would like t...
I am trying to understand this business rule and if it can be changed to cascade a "Requested" approval state to Request Items. Thank you for the advice.var gr = new GlideRecord("sc_req_item");gr.addQuery("request", current.sys_id);gr.query();while(g...
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