A catalog item to generate one REQ with multiple RITMs

[Wei_ Ling]

Now I have a maintain item, and when I click Submit, a REQ request and a RITM request item will be generated. Now the customer needs to generate three request items in one request, how should I do it?

I tried to manually generate two more request items using business rule, but neither my variable nor workflow ran two request items.

• Below is a normal RITM:

• Below is a abnormal RITM(No variables):

[Arav]

Hi,

Submitting RITM via BR will not work. Please use Cart API to submit additional items.

https://docs.servicenow.com/bundle/tokyo-application-development/page/app-store/dev_portal/API_refer...

Thanks,

Arav

[Wei_ Ling]

Where should I use this API? I want to generate three identical RITMs

[Arav]

Hi,

You can either call this in the workflow related to the original RITM / via a BR and run it as a separate operation so a new RITM is created.

Thanks,

Arav

[Wei_ Ling]

Thanks. I'll give it a try