a P1/P2 incident reaches 75% of resolution SLA, and then at SLA Breach

[Shaik Najma]

I want to create a notificattion when incident reaches 75% of SLA and another notification when it breached and these notifications should trigger assignment group manager 

Please help me to configure this one 

[Tanushree Maiti]

Hi @Shaik Najma 

You can do it using Flow .(make sure in legacy workflow, it is not already implemented OOB , refer : SLA notifications  )

Refer this post, with screen shot ,steps are given,

SLA % reached notification for (50,75,100)  , Just modify it as per your requirement.

[Dr Atul G- LNG]

Hi @Shaik Najma 

Greetings!!

Out-of-the-box SLAs have flows assigned to their definitions. If you want to make changes, you can do so easily.

https://devxxxxxx.service-now.com/now/workflow-studio/builder%3Ftable%3Dsys_hub_flow%26sysId%3D0335e...

[Ankur Bawiskar]

@Shaik Najma 

this should happen OOTB with Default SLA Flow

You can create your own Flow and attach to the SLA definition and then send the email to group manager

Make a copy of the above flow and include the group manager in breach email, publish it and link with your SLA definition

OOTB it sends email to the Assigned to user

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