Ability to re-analyse(re-open) a closed Problem record whereas once problem record has been re-analysed, re-analyse UI action should not visible.

[sunil kumar11]

As a problem manager, Ability to re-analyse(re-open) a closed Problem record whereas once problem record has been re-analysed, re-analyse UI action should not visible.

[suvro]

You need to create a new field (checkbox) called re_analyzed. 

Create a UI Action configured as form button called Re-Analyse

In the condition should be 

current.re_analyzed == false

Script 

current.state = <give the desired state value>;

current.re_analyzed = true;

current.update();

[suvro]

Did my response resolve your query? If yes please close this thread by marking my response as correct and helpful so that other readers can also benefit. 

Otherwise let me know if you need more assistance.

Thanks and Regards,

Chandra Suvro Bose

[suvro]

Did my response resolve your query? If yes please close this thread by marking my response as correct and helpful so that other readers can also benefit. 

Otherwise let me know if you need more assistance.

Thanks and Regards,

Chandra Suvro Bose