Ability to search change requests in Global search, for the CIs added to the affected CIs list

Vidv1
Kilo Contributor

‎04-28-2020 08:58 AM

Hi All,

Presently, if we want to search for the changes executed on a CI, the CI should be added under configuration item field of the change request(primary CI).
And If the same change request has other CIs added under Affected CIs related list, we are not able to search for the change request in global search.

One way to see changes executed on all the Affected CIs - we can do it using "task_ci.list" (under Task column).

But our requirement is to be able to see those change requests in the results of the global search, when the affected CIs are searched for.

Is there a way this can be implemented? Please help.

Thank you in advance!

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Jaspal Singh
Mega Patron
Mega Patron

‎04-28-2020 09:10 AM

Hi,

 

You need to look for System Definition >> Search Group from Application Navigator. Then create a new entry for Impacted Services (task_cmdb_ci_service) table so as to make the CI searchable on Global search with related records. For reference you can check the Task search groups that is configured in the same lines.

Vidv1
Kilo Contributor
In response to Jaspal Singh

‎05-01-2020 04:03 AM

Hi Jaspal,

 

Thank you for help. I've done it, its working. But one concern is that, when I search for the CI in the global search, the record's Sys ID is appearing under the affected CI's. Please find the attached screenshot.

find_real_file.png

Can we configure this in any way?

 

Thank you in advance!

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Jaspal Singh
Mega Patron
Mega Patron
In response to Vidv1

‎05-01-2020 04:12 AM

Can you try below steps once.

  1. Go to the custom table list view.
  2. Go to Configure>List Layout
  3. Create a new view and name it text_search
  4. The columns added in the view are the ones that would show up in the search results with the first field showing up with the hyperlink.
  5. run the "cache.do" to clear the cache.

In addition also follow link as it covers steps to fix in detail.

Vidv1
Kilo Contributor
In response to Jaspal Singh

‎05-03-2020 10:38 PM

Hi Jaspal,

 

Thank you for the help. I have tried the solution proposed but it is not working in this case. I cleared the cache also - but it is displaying the sys_id the same way.

I have posted my question in the link you provided too. I'm not sure if I am missing anything!

 

Thank you!

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