Ability to send a text messge from Workflow

[John H1]

We have a request to send a Text message from withing a Workflow

How would I achieve this?

[SN_Learn]

Hi @John H1 ,

Please check the below references:

Send SMS workflow activity 

ServiceNow Notify 

[ShubhamGarg]

Hello @John H1 ,

In ServiceNow, Unlike email notifications - SMS capability requires a service provider to be declared. E2E service can be enabled through GAS/PAS or through any ServiceNow/3rd party plugins.

In workflow, one of the core activity SendSMS be used to achieve this functionality. This activity requires a number to be declared which will be considered as sender of the message.

Let me know if you need further help in setting up a service provider.

Mark this as Accepted Solution/Helpful if applicable.

Regards,

Shubham

[John H1]

Sorry it took so long to get back to you. We now have OpsGenie and RingCentral. So what would be my next steps to setting this up.