ACL issue on new table

[rachelconstanti]

I created a custom table.

One of these fields is a reference field on a catalog item.

When a non-admin tries to submit the form, the reference field shows 'no matches found'.

I have created a read ACL and added the itil role, but the result is the same - 'no matches found'

This is only happening via the Service Portal.

If I access the catalog item via the User Interface as an itil user, the values are displayed and selectable.

What am I missing?

@Ankur Bawiskar - any help you can offer is appreciated.

Thank you,

Rachel

[yashkamde]

Can you share the acl and output shown screenshot?

[rachelconstanti]

[rachelconstanti]

Here is the User Interface:

Here is the portal

[yashkamde · Accepted solution]

Hello @rachelconstanti ,

This sounds like an ACL issue as that table is possibly only allowed to be "read" by ITIL.

Please navigate to your ACL's and look for this table and all "read" ACLs and see if you need to add/create one without any roles specified (so that everyone can read)...or tweak one that's already created.

System Security > Access Control (ACL)


If my response helped mark as helpful and accept the solution