ACL working but make conflict with virtual agent topic.

[Chandra18]

Hi, 

I update out of box ACL which type is 'record', operation is 'create', name is 'incident'- none. 

For hide plus ➕ button  on service operations workspace for itil role user. 

Note : plus icon on SOW is used for create new incident & interaction. 

My requirement get achieved updating ACL but a topic name is (Report it case) get hide also. This topic is creating incident by virtual agent. 

It should not hide(virtual agent topic for report it case should be visible). 

ACL screenshot is attached. 

[Dr Atul G- LNG]

Hi @Chandra18 

I am not an expert , but as best practice say, avoid changing the OOTB ACL , if you want copy it and modify it. 

[Chandra18]

Thanks for your quick response. If I need to copy what will be the code for my requirements. Could you please provide. 

[Dr Atul G- LNG]

Hi @Chandra18 

Or try to check this issue with Access Analyzer. (New feature in Vancouver)

https://docs.servicenow.com/bundle/vancouver-platform-security/page/integrate/identity/concept/acces...