Active false catalog item showing on Service Portal Page

KalpanaY
Tera Contributor

‎11-12-2024 05:16 AM

Hi Team

 

I have a catalog item where it made as Active False , but still able to see on Service Portal page.

 

can any one help me to understand this issue.

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Zach Koch
Giga Sage
Giga Sage

‎11-12-2024 06:32 AM

Take a look at this post, it may help

inactive catalog items Service portal 

If this information helped resolve your issue, please remember to mark response correct and thumbs up to help future community members on this information, thanks!
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Community Alums
Not applicable

‎11-18-2024 01:59 AM

@KalpanaY 
1) Please check if there two catalogs with same name 
2) Try making active true, then to active false. reload the portal and try searching.

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