Add a field to form view

Passion_of_SNOW
Tera Contributor

I am trying to add a field (Operational Status) to the form view (just top of the Site ID field). But this simple job is giving me grief. 
As you can see below, it is telling me I am not on the correct scope to modify the form view - 

Passion_of_SNOW_0-1753082919248.png

 

Now, I am not a developer nor from the ServiceNow Admin team. However, I am trying to help our CMDB team with their backlog. Could you please advise - 
1. I created an update set to modify this form view. it looks like this - 

Passion_of_SNOW_1-1753083074867.png

Does it mean I will need to switch from GLOBAL scope to the correct Application scope to make the necessary change (see below)? 

Passion_of_SNOW_2-1753083340906.png

 

I have the Developer role. But usually I create my own update set and make changes from there. What the implication of changing the Application scope to CMDB CI Class Models from Global Scope? 

2. After adding the Operational Status Field, will it work straight away or I have to configure it? We want to use the default values and no other customization is required. 

2 ACCEPTED SOLUTIONS

Badrinarayan
Tera Guru

Hi @Passion_of_SNOW  , Change the application scope to cmdb ci class models and make sure to create a update set in that application scope "CMDB CI CLASS MODELS"  and then configure the form and save it 

please mark as helpful and resolve the issue by accepting the solution 

Thanks regards

Badrinarayan

View solution in original post

Ankur Bawiskar
Tera Patron
Tera Patron

@Passion_of_SNOW 

Please use configure Form layout and it will tell you the correct scope in which you need to make the changes.

Create update set in that scope and then capture the changes.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Badrinarayan
Tera Guru

Hi @Passion_of_SNOW  , Change the application scope to cmdb ci class models and make sure to create a update set in that application scope "CMDB CI CLASS MODELS"  and then configure the form and save it 

please mark as helpful and resolve the issue by accepting the solution 

Thanks regards

Badrinarayan

Ankur Bawiskar
Tera Patron
Tera Patron

@Passion_of_SNOW 

Please use configure Form layout and it will tell you the correct scope in which you need to make the changes.

Create update set in that scope and then capture the changes.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader