Add a new risk condition: "Insufficient lead time - Normal Change" so that if lead time of 7 days is not met for Normal change requests, Risk should be set as High (NOT VERY HIGH), Impact should be left alone for changes where Type is Normal Change

[Govindarajan]

hi i am working in itsm stimulator, pls give solution for below task .

Add a new risk condition: "Insufficient lead time - Normal Change" so that if lead time of 7 days is not met for Normal change requests, Risk should be set as High (NOT VERY HIGH), Impact should be left alone for changes where Type is Normal Change

[Pranay Mahajan · Accepted solution]

Configure below Risk conditions.

Mark helpful if this satisfies..!!

[Sam94]

Hi, 

Can you advise on how to get the '!=' condition and 'on or before' after the planned start date is relative? I am unable to replicate these conditions for this task on the simulator. 

Thanks. 

[Sam94]

I resolved this. 

Below is the reason: 

When you create a risk condition from scratch you cannot use "!=" and the "on or before" in your conditions. Only way to have them is to find an OOTB risk condition that already uses them...do your modifications on this existing risk condition and then Insert and Stay. Insert and Stay creates a new record and leaves the OOTB one alone.

[manikanta ravel]

In condition,

Planned start date relative "on or before"   7 days from now.

only " before"  or "after" options are showing in my instance.  

i tried in new instance and restarted instance but that "on or before" option not showing.

Can i consider codition like this:

Planned start date relative before 8 days from now.  is this work ??

[ShreeLekhaM]

In my condition builder planned start date relative "on or before " option is not showing,what could be the reason for it??