Configuring the right standard change catalog in workspace

SM_TM_2023
Tera Contributor

2 hours ago

when I try to create a standard change from case(CSM) related workspace , it shows me the catalog items instead of the standard change catalogs, I can`t navigate to the standard change templates that I have created. 

I need to correct this mapping , how to go about it.

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron

an hour ago

Any screenshot

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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SM_TM_2023
Tera Contributor
In response to Dr Atul G- LNG

an hour ago

Screenshot 2026-03-27 211940.png

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Dr Atul G- LNG
Tera Patron
In response to SM_TM_2023

an hour ago

It is expected that once you click this, you will be able to see the standard change. This is a standard change template. @SM_TM_2023 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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SM_TM_2023
Tera Contributor
In response to Dr Atul G- LNG

an hour ago

I created new templates which are not visible here , this instead lists the catalog items 

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