Add a new risk condition: "Insufficient lead time - Normal Change" so that if lead time of 7 days is not met for Normal change requests, Risk should be set as High (NOT VERY HIGH), Impact should be left alone for changes where Type is Normal Change

[Govindarajan]

hi i am working in itsm stimulator, pls give solution for below task .

Add a new risk condition: "Insufficient lead time - Normal Change" so that if lead time of 7 days is not met for Normal change requests, Risk should be set as High (NOT VERY HIGH), Impact should be left alone for changes where Type is Normal Change

[Naveen20]

Please create as below.

Script

answer = false;
var leadTime = 0;
if (current.type == 'normal' && current.start_date && current.end_date) {
leadTime = gs.dateDiff(current.start_date.getDisplayValue(), current.end_date.getDisplayValue(), true);
if (leadTime < 7 * 86400)
answer = true;
}

[Govindarajan]

i am not getting it rightly. its not validating .

[Naveen20]

What is the issue you are facing. Can you check by commenting line 3.

[nithinravic]

Hello, Govindarajan,

Please update last condition, needs to change:

1. Model is Normal, instead they have mentioned as Type.

Thanks,

Nithin Ravichandran.