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yesterday
Change requests without sufficient lead time pose a greater risk to the environment and should be documented as such. Risk calculations should consider required lead times, as defined by the organization's change policy:
- If lead time of 7 days is not met for model = Normal change request, Risk should be set as "High", Impact should be left alone.
- If lead time of 3 days is not met for model = Standard change request, Risk should be set as "Moderate", Impact should be left alone.
1. Disable Risk Condition "Insufficient lead time".
2. Add a new risk condition: "Insufficient lead time - Normal Change" so that if a lead time of 7 days is not met for Normal change requests, the Risk will automatically be set to High, and Impact should be left alone.
3. Add a new risk condition: "Insufficient lead time - Standard Change" so that if a lead time of 3 days is not met for Standard change requests, the Risk will automatically be set to Moderate, and Impact should be left alone.
solution for this scenario.
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2 hours ago
what is your question mate?
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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