Create a SNOW group where the members has access to the tickets assigned to the group

[ark257]

I want to create an assignment group in which the members can only see the tickets assigned to the group.

They shouldn't be able to see any other incidents or problems or tasks or changes in the instance.

Please provide me the ACL or business rules or both which will help me attain this

[GlideFather]

Hi @ark257,

there's no need to create any new group... just in the ACL apply the read rights and add that assignment group is one of my groups. And decide whether admin shall override this or not. For this you need security admin role.

Or display business rule.

What have you tried and what's the blocker?

[GlideFather]

PS: you didn't specify what table... 

In both cases ACL or BR you need to apply it on a particular table - e.g. Incident.

and you can create conditions similar to:

And if you need it in more tables then you need to create one record for INC, one for RITM, etc...

[ark257]

Hi @GlideFather  Can you please clarify on what you meant by the ACL above. I have tried to do it on Task table but it didn't work. The user cannot see any tickets at all.

[ark257]

Hi @GlideFather  I need to write it in all tables as I want to them see only tickets, changes or problems or tasks assigned to the assignment group, nothing else. It would be great if you can confirm the ACL you have provided above. You are saying i just need to put the data condition as such. 

1. Do i need to create a new role for doing that

2. Do we provide ITIL access to the group.