Add a new risk condition: "Insufficient lead time - Normal Change" so that if lead time of 7 days is not met for Normal change requests, Risk should be set as High (NOT VERY HIGH), Impact should be left alone for changes where Type is Normal Change

Govindarajan
Mega Contributor

hi i am working in itsm stimulator, pls give solution for below task .

Add a new risk condition: "Insufficient lead time - Normal Change" so that if lead time of 7 days is not met for Normal change requestsRisk should be set as High (NOT VERY HIGH)Impact should be left alone for changes where Type is Normal Change

1 ACCEPTED SOLUTION

Pranay Mahajan
Tera Contributor

Configure below Risk conditions.

Mark helpful if this satisfies..!!

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28 REPLIES 28

Thanks. This is the right suggestion.
To all others looking for answer:

Planned start date ---> is not empty
Planned start date ---> relative --> before --> x -->days--> from now

Model ---> is --> Standard / Normal 

 

This worked for me today (sep 2022)

 

Yes, this works, just tried today, thanks!

Why they have type and model i'm not sure i'll ever understand.

Vaibhav2
Tera Contributor

 

 

Please follow Below conditions and it should work (Standard):

find_real_file.png

Vaibhav2
Tera Contributor

Please follow Below conditions and it should work (Normal):

find_real_file.png