Add additional assignee list in change request

Nani3
Kilo Contributor

Hi experts,

When a change task is created under a change request, then the assigned to from the change task should be populated in the parent change request in additional assignee list.

If multiple change tasks were created under change request all the assigned to users of change tasks should comes in additional assignee list whenever the change task is updated/inserted.

Please help ASAP 

looping @Ankur Bawiskar @Chuck Tomasi  @Allen Andreas 

Thanks in advance!

7 REPLIES 7

Abhijit4
Mega Sage

Hi, 

Please write on after insert BR on change task table as shown below,

BR configuration:

BR script :

find_real_file.png 

Let me know if you have any further queries.

Please mark this as Correct or Helpful if it helps.

Thanks and Regards,
Abhijit
Community Rising Star 2022

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Regards,
Abhijit
ServiceNow MVP

Hi,

Please follow the approach shared by Abhijit and small change is needed in BR script.

Make sure to add grChange.Update(); after line number 9 before closing loop for if(grCHange.get());

 

 

Thanks,

Anil Lande

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Thanks
Anil Lande

Nani3
Kilo Contributor

Hi Abhijit.,

Thanks for your response, when there are additional change tasks are created with same assigned to, it is getting added to additional assignee as well,

If there are 20 tasks it gets added with 20 additional assignee, can you look into once let me know ASAP..

 

Thanks in advance..,

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

please share what script you tried?

Regards
Ankur

Regards,
Ankur
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