We have a business requirement to show a certain field message depending on the value of the Priority field. For example field message A will be shown when Priority is 4 and it will show message B when Priority is 1. How can we implement this?
I have a request to grant our Helpdesk supervisor access to create and edit templates. Originally she had only the template_editor role that is part of her ITIL role and that has never provided the access she needs. According to the Base Roles wi...
Hi All, I have written an On complete Transform Script for updating a field in parent table after importing the data(via excel) to the Related list table. Please let me know where I am going wrong. CODE: (function runTransformScript(source, map, log,...
Good day, everyone- I'm trying to create an inbound email action that states that- If a caller responds to an incident (through email or portal), the incident will reopen and let us know. For the most part, I think I have it but I'm running into t...
Hi, Not working my BR script After Condition: current.work_notes.changes() var updateInitiatedBy = updateInitiatedBy || current.sys_id.toString();(function executeRule(current, previous /*null when async*/) { // Add your code here if(updateInitiated...
Hi Experts,I have created a button which calls the Form Widget in Service Portal. I am able to pass the table name, sys_id as -1 and view to open a new record.Now I also I want to pre-populate field fields when i click on the button. How can I pass t...
We are looking for a way to populate the DisplayValue of a reference field into a string field on the form based on what is selected on another field. Example...On Incident form, populate a custom Department field (u_department / string type) with t...
Hi, I'm sorry for such an easy question, but my head seems to switch off after vacation.. What I have: Env: Jakarta1 Custom Table with Custom fieldsThis table has been added to the Relationships to Change RequestSo I added this table to the CR as Rel...
I am trying to implement the Knowledge Management Advanced Plugin so that users can subscribe to knowledge articles. Need information regarding below points:-1. With Out of box functionality can user subscribe to Knowledge base/article only after cli...
We have a table created by extending the task table we had a requirement to add journal fields(additional comments and work notes) to the table I have created a write ACL one for comments and one for work notes on the new table but the ACL for the wo...
hi We are on Jakarta version. What is ISAM Server? I am seeing CIs getting discovered for this new class. Please educate me. Thanks, Rajan Mehta
I would like to create a location field in the incident form where people can select the location of the issue. I have populated the location table utilizing the chilled-parent location relationship in the following hierarchy "Cite > Building > Floor...
Hi,Our Fulfiller Account Catalog has a lot of Approvals pending causing the tickets to stack up. The newest solution that has now been demanded is that the Approval be automatically cancelled after 30 days. I have been looking into this using the Sch...
Hi,We have a requirement to use ServiceNow to issue Net Promoter Score (NPS) surveys to our customers.http://www.netpromotersystem.com/about/measuring-your-net-promoter-score.aspxWe'd love to have both parts of the Survey process within ServiceNow:- ...
Hi Team, am getting XML response in REST Post method. am in scoped application. am not able to fetch the values from the XML response. i have parsed the response. var xmlDoc = new XMLDocument2(); xmlDoc.parseXML(responseBody.toString()); var nodeValu...
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