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When clicking into a module that is a 'List of Records', is there a way to have the list automatically appear in a 'Group by'? Rather than the user having to go in and right click the field and click 'Group by'.Example:Click 'View All' in Incident, a...
When a client responds to a resolved incident, via link to service now, the incident reopens under the original ITIL assignee. Since we have a Service Desk with only part-time student workers, we need this to assign back to the group and clear the as...
Just like some feedback from others using Task Survey Management. When I setup properties for task survey management the I believe the default for "Number of days to wait before sending the same survey type to the same user. This can be overridden in...
When creating a change from an incident, once the change is created from the incident the change number appears on the incident under related records. Our ITIL users are having a hard time finding the change number in this location so we would like t...
I am trying to understand this business rule and if it can be changed to cascade a "Requested" approval state to Request Items. Thank you for the advice.var gr = new GlideRecord("sc_req_item");gr.addQuery("request", current.sys_id);gr.query();while(g...
I am trying to build out a request item that creates 1 task at a time. The user needs to have an option though to create a new task for another group if the request requires additional effort from that group to complete it. I have added a field to th...
Hello!I have encountered a very strange issue. I created a table which inherited from cmdb_ci a while ago. After some redesigns we come to the conclusion that we don't need that table anymore. So I followed the steps described here: http://wiki.servi...
Hi,We have a variable in one of our record producer of Type "Yes/No" and selected the "include none" option to force user to fill something in (we also set it to mandatory).We now have the need to clear that variable when another field value is set.I...
I have a basic workflow configured for Account Requests. The requestor submits a request through Service Catalog for a New Account. The request enters the workflow and is routed to the Service Desk for Validation as an Approval Activity. Presently, i...
Hi,I am writing a script to make changes to the fields of change_request table. As this table is audited, all the changes are getting recorded and displayed in the Activity Formatter. I need to avoid the changes to get audited in the table. Please le...
We have a few approval levels for change management and a week or two ago several changes (not all) were stalled at the first approval level. It was approved, but never went to the next level for appoval. I realize I can cancel the workflow, but is t...
Anyone know how i can make the default view and advance view the same in a module? or exclude the default view all together?
I browsed through more than a dozen topics on the community and guru site but could not find an answer... SN Support is informing us this is a method SN Development is not feeling comfortable providing documentation for... and they are sending me to ...
Sorry if my question is obvious. I'm a bit confused with the concept of UI view even after reading the Wiki page : http://wiki.servicenow.com/index.php?title=View_Management... (except that I wasn't able to view the Flash content) I just need to defi...
Hi, Question from a beginner with SN : I did some layout changes in the service catalog page. (just reorder some blocks : move some blocks from a dropzone to another)Are these changes added automatically to the current update set?? My current upudate...