I'm fairly new to Servicenow, been on the platform as an admin for about 4 months, and I am trying to update 32 groups with a fix script vs manually opening the records and updating the group type. Here is what I have: var grp = new GlideRecord('sys_...
Hi, There's this requirement i have. I am not able to proceed. Please help me with this. It appears like this in the form, How can i get that icon?? n Checklist should be of which type!! Thanks, Vaishnavi
Hi Experts, Good Day we have Lost an application in Sub-Prod Instance after Clone with prod. we have done this clone 1 month ago . How can i get this in my instance. please suggest. Thanks in advance
Would you please provide me some feedback on this concept? Thinking of creating a separate tier 0 and tier 1 KB for each subject area, where the knowledge owner/manager can posse enough expertise to understand the need to create content and manage it...
Hi, everyone. I'm just learning about workflows, but feel so dumb. I don't know how I to revert a cancelled CR. I have no idea where to start.
I am trying to configure my personal dev instance to use ssocircle. It is on Helsinki release. I have imported the metadata into the instance from http://idp.ssocircle.com/meta-idp.xml. I have also imported ServiceNow generated metadata into ssocircl...
Hello everyone, How to set default order of list by reference field value? isOrder=true works fine on String field types, but not onto reference one User preferences with System checkbox ticked are not solving issue neither. Reference field is called...
Hello, I am trying to create Import Set from CSV file for data source.I am getting following error in Red. I do not have any duplicate column.I am giving header row as start from 3 but seems like csv file taking by default row as 1. When i checked Im...
Hi Team,I have a requirement to update an Incident from an email - and not log a new one. I need to grab the INC number from the subject to perform an update to that INC ticket - plus grab the 3rd party ref number and add it to the incident field.T...
I have been making several templates to quickly assign newly created incidents to different teams in our organization. When we assign to these teams we also add a tag to the incident for tracking and trending purposes for our Service Desk team. I rea...
Please be patient with me We have a custom Portal (developer no longer here) and I need to remove/hide one of the containers named "Report an Outage" See Screen shots attached I went into designer (Page Editor) but not sure were I can remove the cont...
Hi, I have a List collector field(Applications) in the form. The approver are different for each selected application and it was derived from master table. Approval process begins after submitting the form. Here I can set all approvals in one approv...
Hi, I need to create new Knowledge Category by setting Parent ID field in kb_category table using a scheduled job script. I have the sys_id's of the both main and sub category fields. Main Category in kb_knowledge_base table is IT Operations, sys_id ...
I'm interested in making my templates a little bit smarter with a bit of JavaScript. I'm able to set the Caller to myself using this snippet for the value of Caller in the template:javascript:gs.user_id()I then tried to set the Short Description usin...
I am struggling to understand why OOTB the asset role contains "model_manager". We have a small number of people who are able to create and edit models - they have been given the role "model_manager" in their group. But we have a larger set of people...
