In the request management workflow, I can add an approval and set a due date for that approval with instruction to reject the RITM if the due date is reached with no action. This results, by OOTB design, in the approval being "no longer required" and the RITM.approval being "rejected".
However, if I'm the requester or anyone else reviewing the record, it may not be clear that the RITM was rejected due to approval expiration. I wanted to add an automatic comment to the RITM that explicitly states that the record update resulted from approval expiration. Has anyone else done this? If so, what was your approach? How do you build a condition that isolates the expiration event in the workflow?
