Add email history to a new ticket

[Ross Walker]

I have a requirement to open a new ticket if the end user replies to a closed ticket.
but this new ticket needs context - it is linked to the original - but there is now a requirement to add the history of the original ticket - which is fine - until it comes to the email history - i cannot get it to copy that information across in any format 
are there any suggestions or anyone that has done this before that can give me a few pointers

[glideFather]

ahoy @vaishali231,

please, don't post these follow-ups as explained in the CoC below.

...and don't ask for helpfuls
Allow threads to resolve themselves. Refrain from asking the original poster to mark your response as helpful or as an accepted solution. Other users who have commented on the same thread will receive your ask as a notification, creating unnecessary noise.

Source: ServiceNow Community Code of Conduct for all members 😉