Add emoji in email notification and redirect to the survey on click

[rish-123]

Hello Guys ,

I need a mail script to refer on embedding emojis in the notification and on click of the emojis it should redirect to the survey in the portal with the value selected . 
I have referred to few community threads but they are using mail:to functionality which I don't require . 

Looking forward for your response .

[Dr Atul G- LNG]

Hi @rish-123 

I doubt this can be achievable but have a look here

https://www.servicenow.com/community/developer-articles/embedding-emoticon-s-smiley-survey-in-email-...

[Siddhesh Gawade · Accepted solution]

Hello @rish-123 ,

I was also facing the same issue, but I came-up with solution !!!

See the Email notification script below, it this, we using image(Need to upload image first in system UI > Images) and after clicking on that image, it is redirecting to page on portal(You can redirect to any page depending on your requirement).

Most important I am fetching Parameter Value as 'answer' at the end of url. So you can use this parameter for further use(For example: you can multiple smiley images with different parameters and depending on parameter value you can update records.)

*** Please modify the script depending on your requirement.

var image = '/smiley_good.png';
    var instance = gs.getProperty("instance_name");
    var link = "https://" + instance + ".service-now.com";    
    var asmt_ass_instance = new GlideRecord('asmt_assessment_instance');
    asmt_ass_instance.get('trigger_id', current.sys_id);
    var survey_ass_id = asmt_ass_instance.sys_id;

    //redirecting to service portal page of Survey
    var s_link = link + '/sp?id=custom_survey&instance_id=' + survey_ass_id + '&answer=' + 3;
    var mailLink = '<a href="' + s_link + '"> <img src="' + image + '"></a>';

    template.print(mailLink);

Kindly mark my answer as Correct and helpful based on the Impact.

Regards,

Siddhesh

[rish-123]

Thank you Siddhesh , It worked . 

Quick question , is there a way to set the value in the portal when we click the emoji ? 
Example - I clicked on Satisfied emoji and it redirects to the portal page with the emojis present , I want just ensure this value is selected there . 

[Siddhesh Gawade]

@rish-123 

For that you can pass url parameters. In my example I am passing the answer parameter. So you can use different parameters values for different emojis. And based on parameter values in portal client script/server script you can write your logic based on requirements.

See the below community thread for how to get url parameters.

https://www.servicenow.com/community/csm-forum/get-url-parameters-from-client-script/m-p/389334