Add emoji in email notification and redirect to the survey on click

rish-123 · ‎12-14-2023

Hello Guys ,

I need a mail script to refer on embedding emojis in the notification and on click of the emojis it should redirect to the survey in the portal with the value selected .
I have referred to few community threads but they are using mail:to functionality which I don't require .

Looking forward for your response .

Siddhesh Gawade · ‎12-15-2023

Hello @rish-123 ,

I was also facing the same issue, but I came-up with solution !!!

See the Email notification script below, it this, we using image(Need to upload image first in system UI > Images) and after clicking on that image, it is redirecting to page on portal(You can redirect to any page depending on your requirement).

Most important I am fetching Parameter Value as 'answer' at the end of url. So you can use this parameter for further use(For example: you can multiple smiley images with different parameters and depending on parameter value you can update records.)

*** Please modify the script depending on your requirement.

var image = '/smiley_good.png';
    var instance = gs.getProperty("instance_name");
    var link = "https://" + instance + ".service-now.com";    
    var asmt_ass_instance = new GlideRecord('asmt_assessment_instance');
    asmt_ass_instance.get('trigger_id', current.sys_id);
    var survey_ass_id = asmt_ass_instance.sys_id;

    //redirecting to service portal page of Survey
    var s_link = link + '/sp?id=custom_survey&instance_id=' + survey_ass_id + '&answer=' + 3;
    var mailLink = '<a href="' + s_link + '"> <img src="' + image + '"></a>';

    template.print(mailLink);

Kindly mark my answer as Correct and helpful based on the Impact.

Regards,

Siddhesh

View solution in original post

Siddhesh Gawade · ‎12-18-2023

Hello @rish-123 ,

Does this resolved your issue? If yes, please accept my reply as solution and close this thread!!!

This help a lot!!!! Please let me know......I am expecting to hear back from you 😊

rish-123 · ‎12-20-2023

One last question Siddhesh ,

How did you pass the parameter value and where did you right the client script ?
I referred the article and got an idea but confused on where this needs to be implemented . A screenshot would be helpful. Thanks

Siddhesh Gawade · ‎12-21-2023

Hello @rish-123 ,

See the below piece of a code I am using in the server script of portal page. In this on I am using parameter which passed in Url. (example: answer , instance_id).

This kind of url you can build, refering the url you can easily see how to pass the parameter.

data.acknowledgementInstance = $sp.getParameter("instance_id");
    data.acknowledgementInstanceAnswer = $sp.getParameter("answer");
    data.acknowledgementSubmitted = 'no';
    data.acknowledgementCompleted = 'no';

    var acknowledgementInstance = data.acknowledgementInstance;
    var acknowledgementInstanceAnswer = data.acknowledgementInstanceAnswer;
    var instance = new GlideRecord('sn_compliance_policy_acknowledgement_instance');
    instance.addQuery('sys_id', acknowledgementInstance);
    instance.query();
    if (instance.next()) {
        if (instance.state == 1) {
            if (acknowledgementInstanceAnswer == 0) {
                instance.state = 3;
                instance.update();
            }
            if (acknowledgementInstanceAnswer == 1) {
                instance.state = 2;
                instance.update();
            }

Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern !!!

Regards,

Siddhesh

rish-123 · ‎12-15-2023

Thank you siddhesh ,

It worked .

Quick question - Is there a way to set the value in the portal survey when clicking the emoji from the notification ? Likes it needs to be selected .

Notification :

Portal: