Add group users to CC in email client template based on Incident Assignment group

Michael51
Tera Guru

Hello All,

I have an requirement to Populate CC on email Client template based on Assignment group of Incident and this is alone for Single group (Database) , So if incident is under database group and when we use email template there we need to populate group members into CC and this DL(database@xyz.com) to the CC list , if Incident is on another group  CC should be added with Assigned group email 

 

TIA

 

@Pavan Kumar4 @Ankur Bawiskar 

5 REPLIES 5

@Michael51 

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Ankur
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