Add group users to CC in email client template based on Incident Assignment group
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‎12-08-2022 10:17 PM
Hello All,
I have an requirement to Populate CC on email Client template based on Assignment group of Incident and this is alone for Single group (Database) , So if incident is under database group and when we use email template there we need to populate group members into CC and this DL(database@xyz.com) to the CC list , if Incident is on another group CC should be added with Assigned group email
TIA
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‎05-07-2023 10:29 PM
Hope you are doing good.
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Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader